HYREN

Support

HYREN is operated by Mohamed Sheha (sole trader).

Need help?

1. Contact

2. Common questions

The five below are the ones we are asked most. The full set — training, health data, the AI Coach, privacy and billing — is on the FAQ.

2.1 How do I export or delete my data?

Open the app and go to You → Privacy & legal. You can export everything as a structured JSON file, or permanently delete your account and all associated data, without emailing us. Deletion is irreversible.

2.2 Do I need a wearable?

No — and HYREN does not currently read one. It works entirely from the sessions you log, and readiness calibrates as you train. Wearable sync is planned; until it ships, HYREN requests no access to Apple Health and reads nothing from it.

2.3 Why did my plan change?

HYREN re-scores every session against your race date and your recent training. Missing a session, logging a hard effort, or a drop in readiness will re-shape the week. The app explains the reason on the session card.

2.4 Is HYREN medical advice?

No. HYREN is a training tool, not a medical device. Loads, paces, readiness scores and race projections are training guidance — not a diagnosis, treatment, or professional advice. Consult a qualified professional before starting any programme.

2.5 Reporting a bug or a safety concern

Email support@hyrenapp.com with the steps to reproduce and a screenshot if you have one. For anything you believe is a safety issue, put SAFETY in the subject line and we will prioritise it.

3. Legal

See our Privacy Policy and Terms of Service.