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Growth, Community & Operations

Customer Support Specialist

Contract · part-time Remote · European or US hours

Be the human an athlete reaches when something breaks during their race build.

What you would own

  • Answer support email with genuine answers rather than deflections
  • Handle subscription, billing, and Apple refund questions accurately
  • Escalate real bugs with enough detail to be actionable
  • Grow the help documentation out of the questions people actually ask

What you bring

  • Support experience for a software product
  • Writing that is clear under pressure
  • Patience with someone whose training week just broke

Nice to have

  • App Store subscription support
  • A second language
  • You train yourself

Contract · part-time. Paid, a few hours a week, with hours agreed up front.

What happens next

  1. 01

    Every application is read by a person here — no tracker, no keyword filter, no auto-reject.

  2. 02

    First call is 30 minutes on how you handle a user who is angry and also right.

  3. 03

    The paid trial is a week of real tickets alongside the team.

Worth preparing. We will ask you to draft a reply to a genuinely difficult message. No preparation needed — we want to see how you think.

Apply

0 / 4000 · 40 minimum

One application per role per email — sending again updates what we hold rather than creating a duplicate. No trackers. Your details are never sold or shared.

Not quite this one? All 17 roles · Partner with us · careers@hyrenapp.com.